Nine things to know when hiring a cleaner

Addressing your cleaning concerns

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Two cleaners in a home


Luxellis Cleaning Services understands that choosing a cleaning service involves a high degree of trust, given you are allowing your cleaners an unprecedented look into your personal life or business.

With this mind, here are the top nine things you should know when you're looking to hire a cleaner.

If you cannot find the answers you are looking for, please do not hesitate to email us at


A sparkle icon When are their working times?

We are proud to say that we operate a team of cleaners with 24/7 coverage, allowing our clients to schedule cleaning services in Croydon at their convenience. This allows us to uniquely accommodate for varying work schedules and lifestyle preferences.



A sparkle icon Will the cleaners bring their own materials?

The Luxellis team of cleaners will arrive at your property with all the cleaning solutions and materials they need for the job at hand.


A sparkle icon Are they insured?

Both Luxellis Cleaning Services and the team of cleaners we operate are fully insured. This covers public, employers and products liability, in addition to loss of keys.



A sparkle icon Will they send the same cleaner, or a different cleaner every time?

Luxellis finds that entrusting a property to a single cleaner leads to greater results due to what will be their growing familiarity with your interior, as well as the additional trust that comes from this.


A sparkle icon Does the cleaning company have any guarantees?

The Luxellis Cleaning Services Guarantee promises customer satisfaction with our handiwork. In the unlikely event you are not completely satisfied with our cleaning services in Croydon, we will arrange as many follow-up cleans as is required until you are happy with the result.



A sparkle icon Will I need to be present for the clean?

While the choice is ultimately up to you, there is no specific need for you to be present during a Luxellis clean.


A sparkle icon Do they have contracts for regularly scheduled cleans?

Our dedication to flexibility extends beyond our 24/7 coverage. We understand that some customers might feel hesitant about being ‘locked in' to a monthly rolling contract, so we instead operate on a more informal system with no tie-ins or conditions. If you no longer need our cleaning services for any reason, simply let us know and we will stop coming.



A sparkle icon Do I need to regularly schedule my cleans?

We appreciate that homes and properties accumulate dirt, grime and allergens in line with their use. A school during termtime, for example, will naturally require a far more intense clean than a school during the summer holidays. That's why we offer our clients total flexibility when it comes to scheduling their cleans, instead of forcing them into a rigid biweekly/bimonthly/monthly/etc schedule that might not make sense for their particular situation.


A sparkle icon How do I bring attention to a particular area I want to be targeted?

Once you have scheduled a clean with Luxellis, you will be forwarded a form to fill out listing all the areas of your property you want to be cleaned and those you want to be left alone. This gives you the perfect opportunity to bring particular furnishings, upholsteries or rooms to our attention if you believe they require a bit of extra cleaning compared to the rest of your property (The break room in an office, the kitchen in a home, etc).